Privacy Policy for The Mayfair Melodies
At The Mayfair Melodies, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when engaging with our services, including bespoke quartet hire, themed afternoon tea events, corporate entertainment solutions, private party music provision, and venue sourcing & coordination.
Information We Collect
We collect various types of information in connection with the services we provide, which may include:
- Personal Identification Information: Name, postal address, email address, telephone numbers, and other contact details when you make an inquiry, book a service, or sign up for our communications.
- Event Details: Information related to your event, such as date, time, venue, specific musical preferences, guest numbers, and any other details necessary to provide our bespoke services.
- Payment Information: We do not directly store credit card details. All payment transactions are processed through secure third-party payment gateways, and we only receive confirmation of payment.
- Technical Data: Information about your interaction with our online platform, such as IP address, browser type, operating system, referral sources, pages viewed, and access times. This information is collected through cookies and similar technologies.
How We Use Your Information
The information we collect is used for the following purposes:
- Service Delivery: To fulfill our contractual obligations, including booking bespoke quartets, organising themed events, coordinating corporate entertainment, and managing all aspects of private party music provision and venue sourcing.
- Communication: To respond to your inquiries, provide quotations, send booking confirmations, updates, and other essential service-related communications.
- Personalisation: To tailor our services and communications to your specific preferences and needs, ensuring a highly bespoke experience.
- Improvement of Services: To understand how our services are used, gather feedback, and continuously improve our offerings and online platform.
- Marketing and Promotion: With your explicit consent, to send you information about new services, special offers, and events that may be of interest to you. You can opt-out of marketing communications at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Our Performers and Event Partners: When necessary to facilitate the provision of our services (e.g., sharing event details with our quartet members or venue partners). All such parties are bound by confidentiality agreements.
- Service Providers: Trusted third-party companies that provide services on our behalf, such as payment processing, IT support, or analytics. These providers are only given the information they need to perform their specific functions and are obligated to protect your data.
- Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as a court order or government investigation.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include data encryption, secure servers, access controls, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Cookies
Our online platform uses cookies to enhance your browsing experience and provide personalised services. Cookies are small text files placed on your device. We use necessary cookies for website functionality and may also use analytical or performance cookies to understand how visitors interact with our site, helping us improve its design and content. You have the option to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the online platform.
Changes to This Privacy Policy
The Mayfair Melodies reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Mayfair Melodies
14 Berkeley Street, London W1J 8DZ, United Kingdom